{"id":413,"date":"2024-06-20T14:57:43","date_gmt":"2024-06-20T14:57:43","guid":{"rendered":"https:\/\/itlawco.com\/?page_id=413"},"modified":"2024-06-29T20:52:25","modified_gmt":"2024-06-29T20:52:25","slug":"business-terms-of-service","status":"publish","type":"page","link":"https:\/\/itlawco.com\/fr\/trust-centre\/business-terms-of-service\/","title":{"rendered":"Conditions d'utilisation professionnelles"},"content":{"rendered":"
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TL;DR: We\u2019re committed to delivering excellent services that exceed your expectations.<\/p>\n<\/blockquote>\n

What\u2019s covered in these terms<\/h2>\n

We understand it might be tempting to skip these terms, but it\u2019s essential to establish what you can expect from us and what we expect from you when you use our services. These terms reflect how we operate, the applicable laws, and our core principles. By accessing or using our services, you\u2019re agreeing to these terms.<\/p>\n

Service provider<\/h2>\n

Our services are provided by:
ITLawCo (Pty) Ltd
The Watershed, V&A Waterfront, 17 Dock Rd, Victoria & Alfred Waterfront, Cape Town, South Africa, 8002<\/p>\n

Duration<\/h2>\n

These terms start when you request our services and continue until ended as outlined below.<\/p>\n

Service levels<\/h2>\n

We aim to provide the highest quality of services.<\/p>\n

Service days and hours<\/h3>\n
    \n
  • Monday to Friday: 8 am to 8 pm SAST<\/li>\n<\/ul>\n

    Response times<\/h3>\n
      \n
    • Non-urgent matters<\/strong>: Within 2 business days<\/li>\n
    • Urgent matters<\/strong>: Within 2 business hours<\/li>\n<\/ul>\n

      Quality assurance<\/h3>\n

      We work hard to ensure our services are accurate, comply with applicable laws, and meet your needs. We\u2019ll provide you with regular updates on ongoing matters.<\/p>\n

      Fees and expenses<\/h2>\n

      We\u2019ll charge fees according to the pricing model you select and talk to you about any unusual expenses before incurring them.<\/p>\n

      Invoicing and payment<\/h2>\n

      We\u2019ll invoice you electronically for the services provided. Invoices are due for payment within 7 days of receipt.<\/p>\n

      Intellectual property<\/h2>\n

      We keep all intellectual property rights in works created while providing services. We grant you a non-exclusive, non-transferable licence to use these works. We may use any guidance, advice, opinion, or deliverable created while providing services, but we will remove any information that could identify you.<\/p>\n

      Promotional materials<\/h2>\n

      You permit us to refer to you as our client in promotional materials.<\/p>\n

      Limitation of liability<\/h2>\n

      Our liability to you for any loss or damage suffered:<\/p>\n

        \n
      • excludes responsibility for any indirect damages; and<\/li>\n
      • is limited to the total fees you paid to us for the specific services rendered (regarding direct losses only).<\/li>\n<\/ul>\n

        Indemnity<\/h2>\n

        Suppose a third party claims against you or us for any loss or damage relating to a breach of this agreement. In that case, the indemnifying party agrees to indemnify, defend, and hold the indemnified party harmless against that claim.<\/p>\n

        Confidentiality<\/h2>\n

        Both parties agree to keep all confidential information disclosed during the relationship confidential and not to use or disclose it except as necessary for the performance of the services or as required by law.<\/p>\n

        Data protection<\/h2>\n

        We\u2019ll process personal data following applicable data protection laws. We may need to transfer personal data outside your country of residence for processing, but we\u2019ll ensure it is adequately protected. Please read our privacy notice to learn more about how we protect your personal data.<\/p>\n

        Changes to these terms<\/h2>\n

        We may occasionally update these terms. Any changes will take effect within 30 days of us posting the updated terms on our website. Your continued use of our services after any changes indicates your acceptance of the new terms.<\/p>\n

        Ending the relationship<\/h2>\n

        You may end the relationship with us by giving us 30 days written notice. We may stop acting for you on 30 days\u2019 notice if we have good reason to do so (e.g., conflict of interest). We\u2019ll invoice you for our fees and expenses until the end date.<\/p>\n

        Resolving disagreements<\/h2>\n

        If a dispute arises, both parties agree to negotiate in good faith to resolve it. If negotiation fails, either party may end the relationship on reasonable notice.<\/p>\n

        Governing law and jurisdiction<\/h2>\n

        South African law governs these terms and they will be construed accordingly regardless of conflict-of-laws rules. The parties agree to resolve any disputes in the lowest courts of South Africa.<\/p>\n

        If your local law prevents a dispute from being resolved in a South African court, you can file those disputes in your local courts. If your local court can\u2019t apply South African law to resolve these disputes, they will be governed by the applicable local laws of your country, state, or residence.<\/p>\n

         <\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"TL;DR: We\u2019re committed to delivering excellent services that exceed your expectations. 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