Welcome to ITLawCo’s access to information notice. This document outlines how we facilitate your right to access information under applicable laws.
Access-to-information laws encourage transparency and accountability. They empower individuals by providing the necessary information to exercise and protect their rights.
This notice outlines the principles and procedures for accessing information held by ITLawCo. For region-specific notices, please contact us.
Audience
This notice applies to anyone with the right to access information under applicable laws.
Principles
We are committed to the following principles:
- Right to access: We recognise your right to access information as per applicable laws, except where noted in this notice and relevant legislation.
- Presumption of openness: Information is presumed to be open for access unless there is a valid reason for nondisclosure.
- Transparency: We disclose information about our activities, policies, and decisions, and we are transparent about the request process and any reasons for denying access.
- Fairness and timeliness: We evaluate requests fairly and aim to respond within the timeframes stipulated by applicable laws.
- Cost recovery: We may recover reasonable costs associated with processing access requests.
The information we hold
We hold various types of information related to our activities, functions, and operations, including:
- Financial records
- Operational records
- Information technology
- Communications
- Administrative records (e.g., contracts, service-level agreements)
- Product records
- Statutory records
- Internal policies and procedures
- Human resources records
When we may deny access
We may deny access to information if legitimate interests outweigh or conflict with your access rights. Exceptions include:
- Protection of personal data: To safeguard privacy and personal data.
- National security: To protect sensitive information related to national security.
- Public safety: To prevent harm to public safety or welfare.
- Commercial interests: To protect confidential and proprietary information.
- Intellectual property: To protect our intellectual property.
- Internal deliberations: To protect internal decision-making processes.
- Legal obligations: To comply with legal obligations, regulatory requirements, or court decisions.
How to request access
Submit your request for access to information by contacting us.
Your request should include:
- Your full name, identification, and contact information.
- A detailed description of the information you seek.
- The purpose of your request.
- The right you wish to enforce by accessing the information.
What happens once we receive your request
We will:
- Acknowledge receipt within 10 business days.
- Assess your request based on relevance, clarity, and applicable exceptions.
- Respond within the timeframe stipulated by applicable laws.
If we can provide the information, we will do so promptly. If not, we will explain the reason and outline your right to appeal.
Appealing a denial
If we deny your request for access to information, you may have the right to appeal our decision. The denial letter will include details of the appeal process, including deadlines and contact information.
Questions
Contact us for more information about our access to information notice and your rights or to make an access request.